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100% Pass Quiz Reliable Plat-Con-201 - Exam Salesforce Certified Omnistudio Consultant Preview

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Salesforce Certified Omnistudio Consultant Sample Questions (Q79-Q84):

NEW QUESTION # 79
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

A. Replicate existing processes as-is
B. Provide keystroke commands for data entry
C. Prefill data for users when possible
D. Provide user help text
E. Divide complex processes into sections

Answer: C,D,E

Explanation:
When designing OmniScripts, the best practices that should be followed to increase user adoption are:
* Prefill data for users when possible (This reduces user effort and improves data quality)
* Divide complex processes into sections (This makes the script more manageable and user-friendly)
* Provide user help text (This guides the user through the script and clarifies any doubts) The best practices that should not be followed to increase user adoption are:
* Replicate existing processes as-is (This may not leverage the full potential of OmniStudio and may not address the pain points of the users)
* Provide keystroke commands for data entry (This may not be intuitive or accessible for all users and may require additional training)

NEW QUESTION # 80
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2answers

A. Lightning web components used in FlexCards
B. The FlexCard Designer
C. The FlexCard Wizard
D. Newport Design System used in FlexCards

Answer: A,B

Explanation:
The two features that the consultant should highlight to address IT's concerns are Custom Styles and FlexCard Designer. Custom Styles are a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. Custom Styles do not require any coding skills, and can be easily configured using a graphical interface. FlexCard Designer is a tool that allows creating and editing FlexCards using a drag-and- drop interface. FlexCard Designer also does not require any coding skills, and can be used by anyone who has access to OmniStudio tools

NEW QUESTION # 81
In an Integration Procedure, what group element will control whether an individual action executes?

A. Conditional Block
B. Try-Catch Block
C. Loop Block
D. Cache Block

Answer: A

Explanation:
The group element that will control whether an individual action executes in an Integration Procedure is Conditional Block. Conditional Block allows the designer to specify a condition that determines whether the actions inside the block will run or not. Cache Block is used to store data in memory for later use. Try-Catch Block is used to handle errors and exceptions. Loop Block is used to iterate over a collection of data.

NEW QUESTION # 82
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

A. Customer name, title, phone, email
B. Policies including type, issue date, amount
C. Terms and Conditions for each policy
D. Guided troubleshooting process

Answer: A,B

Explanation:
The two pieces of data that the consultant should recommend displaying using FlexCards are: Policies including type, issue date, amount and Customer name, title, phone, email. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show important and summary information about the customer and their policies, such as name, title, phone, email, type, issue date, and amount. These pieces of data are suitable for FlexCards because they are concise and relevant for the agents

NEW QUESTION # 83
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A. Specific FlexCards with Actions for each type of Contact
B. Multiple OmniStudio Actions that invoke separate OmniScripts
C. Single FlexCard with an Action to invoke an OmniScript
D. Single OmniStudio Action that invokes separate Omniscripts

Answer: B

Explanation:
The OmniStudio tools that should be recommended to meet these requirements are single OmniStudio Action that invokes separate Omniscripts. OmniStudio Action can be used to conditionally launch different Omniscripts based on the record type of the contact. Omniscripts can be used to implement the verification processes for each type of contact. Specific FlexCards with Actions for each type of Contact would require creating redundant FlexCards and Actions for each record type. Multiple OmniStudio Actions that invoke separate Omniscripts would require creating redundant Actions for each record type. Single FlexCard with an Action to invoke an Omniscript would not allow for different verification processes based on the record type.

NEW QUESTION # 84
......

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